Help Centre
Frequently asked questions
Answers to the most common booking, payment and account questions.
Popular topics
How do I manage a booking?
Visit your confirmation email to reschedule or cancel, or message the practitioner directly from your account.
What if I need to cancel?
Each listing includes a cancellation window. If you cannot find it, contact support.
How do I reset my password?
Use the forgot-password link on sign in. If the email does not arrive, check spam/junk and search for We Offer Wellness®.
Do I need any equipment?
Most therapies only require comfortable clothing and a quiet space. Classes will note props if needed.
How do I check whether a session is suitable?
Read the listing details and our Safety & Contraindications guidance before booking if you are unsure.